Centers
Our Centers partner with the physician and the physician's staff to provide the best possible care for the patient. We offer our patients personalized support and education to assist them in the process of disease management and treatment. Each Center consists of a Center Manager, Patient Care Coordinators, Customer Service Representatives and Technicians. Currently, there are more than 100 Centers across the United States.

District Managers

District Managers are responsible for sales growth and operations of multiple centers within a specific sales district employing between 3 and 18 Patient Care Coordinators and 1 or 2 Operations Managers. Primary responsibilities include hiring, coaching and developing high performing Patient Care Coordinators and Operations Managers.

Operations Managers

The Operations Manager is responsible for overseeing operational activities of all centers within a sales district. Primary responsibilities include ensuring district success through the implementation and support of operations for patient and referral source support activities, including hiring, coach and develop high performance Customer Service Representatives and Technicians.

Patient Care Coordinators

Patient Care Coordinators (PCCs) are key to our business. This is a unique and highly visible frontline sales position. PCCs build relationships with physicians, their office staff, and other referral sources to earn the privilege of supporting their patients with quality home care services. PCCs also build relationships with their patients through in-home visits.

Customer Service Representatives

Customer Services Representatives (CSRs) are responsible for receiving, qualifying and processing all patient orders from physicians and other referral sources. CSRs work closely with the Patient Care Coordinators and Technicians to ensure that needs of patients and referral sources are taken care of as quickly and professionally as possible.

Technicians

Technicians are responsible for driving Company vans and delivering equipment and supplies to patients. Beyond delivering equipment, Technicians foster compassionate relationships with patients; they schedule deliveries and educate the patients to ensure that each patient is able to use the equipment properly and safely within their home. Technicians are also responsible for the upkeep of the warehouse and vans.

Pharmacy
Our Pharmacy fulfills prescriptions for nebulized medications through facilities in Bakersfield, California and Tempe, Arizona. Prescriptions are processed for patients by a team of specialists led by pharmacists, and delivered directly to patients’ homes by express delivery services.

Pharmacists

Pharmacists are also always available to answer patient or physician questions regarding nebulized respiratory medications. Pharmacists are responsible for filling prescriptions, ensuring full compliance with all FDA and all state/local regulatory requirements.

Compliance Representatives

Compliance Representatives are responsible for calling Pacific Pulmonary patients each month to assess their needs for medication refills and to process refill requests. The Compliance Representatives help identify any questions or problems that patients are having with their nebulized medications and direct them to resources that can resolve any issues.

New Start Specialists

New Start Specialists are responsible for quickly and accurately processing all new prescription orders received by the Pharmacy. The New Start team also calls the patient to confirm order details and ensure that medications can be delivered.

Billing and Reimbursement Centers
Our Reimbursement Centers are responsible for the integrity of our billing process, both to our patients and their insurance providers. PPS operates Reimbursement Centers located in Bakersfield and Antioch, California; Omaha, Nebraska; and Tempe, Arizona.

Reimbursement Managers

Reimbursement Managers are responsible for the overall operations of our Reimbursement Centers, managing the billing and collections process for multiple centers across states. Each Reimbursement Manager has 2 – 5 Supervisors reporting to them, and together lead teams of 35 to 60 individuals.

Reimbursement Supervisors

Reimbursement Supervisors manage teams of Reimbursement Representatives, Insurance Verifiers, and staff within our Reimbursement Centers. Supervisors help representatives resolve complicated billing issues, and work with Center Managers to resolve any documentation concerns regarding patient claims.

Reimbursement Representatives

Reimbursement Representatives are focused on the billing and collection activities for patient accounts. Working closely with the Center CSRs and Managers, as well as private insurance carriers and Medicare/Medicaid representatives, each Reimbursement Rep ensures that our billing practices meet or exceed insurance guidelines, while maintaining a timely submission of claims and bills related to patient accounts.

Corporate Offices
Our Corporate Office is located in Novato, California (in the San Francisco Bay Area) and is the base of the PPS executive team, as well as the Finance, IT, Marketing, Operations and Human Resources teams.